Frequently Asked Questions
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How is the 24-hour period calculated? A rental contract fee of R60.00 (N$60; P60) is applicable to all rentals. There is a legal requirement to store documents for a period of 5 years. The fee is for the cost of administrating, storing and retrieving all rental contracts. What is an Airport Surcharge and why is it charged? This is an additional cost applicable to rentals at all airport locations. A surcharge was imposed by the Airports Company (ACSA) Ltd & private airport companies at certain airport locations and applies to all car rental companies. The current charge is 11% (N$8%; P6%) on the time and kilometer rate. What is Tourism Levy? Members of the South African Vehicle Rental and Leasing Association (SAVRALA) agreed to impose a 1% tourism levy, to be used to promote tourism in South Africa under the auspices of SATOUR and SATBC. What is the additional driver fee for? This is for risk and administration related costs for multiple drivers. The fee of R250.00 (N$250.00; P250.00) applies per driver per rental. Why do we pay claim administration fee? As the liability amount on the waivers only contributes towards the repair costs of the vehicle, an administration fee of R550.00 (N$750.00; P600.00) per incident will be levied to cover the costs of processing the claim. This includes items such as quote gathering and legal services. Why is there an assessor’s fee when the damage is over R5000.00 (N$5000.00; P5000.00)? All damages sustained in excess of R5000 (VAT Incl.) are appraised by an independent assessor. The evaluation has a cost element, but provides assurance to the customer and/or their insurer that the damage costing is legitimate, not inflated and consistent with acceptable industry standards. What is an overdue Rental Administration Fee? Should the rental vehicle not be returned by the agreed date & no prior arrangements have been made to extend the rental, the vehicle will be collected by Budget and an Overdue Rental Administration Fee of R550.00 (N$550.00; P550.00) will be charged. Why is there an administration fee for traffic fines received? There is a traffic fine administration fee of R250.00 (N$250.00; P250.00) in the event that the renter receives a traffic fine whilst renting the Budget vehicle. This fee will be levied to cover the cost of redirecting the fine to the renter. Re – fuelling policy Fuel is charged from the branch where the vehicle is delivered from and is for the renter’s own account. In general fuel may not be purchased with a credit card at petrol stations. (There are some exceptions where a few petrol stations will accept a credit card for payment of fuel). Each Budget vehicle is rented with a full tank of fuel and the renter will pay for refueling when returned. Each vehicle is refuelled by Budget on termination of the vehicle at the standard government legislation fuel tariff regardless whether the fuel gage indicates that the vehicle is full, as vehicles that are refuelled at independent stations are not guaranteed to be filled to capacity. What is a One Way Fee? A one way fee is charged when a customer collects the vehicle from one location and returns the vehicle to a Budget location in excess of 50km from the rental location. This will be stated at time of reservation/quote. The one way fee covers the cost of relocating the vehicle back to the original location. Method of payment : The driver must be in possession of a credit card. The credit card must be in the name of the driver of the vehicle. Why do we take a rental deposit on the credit card? A rental deposit will be debited to your credit card on the first day of your rental. Should you wish to extend your rental or an incident takes place, further funds may be debited to your credit card to ensure the entire rental amount is covered. Once the rental has been finalised, the difference between the rental deposit and the actual rental charge will be refunded back into your credit card. The process could take up to 48 hours from the date of final processing of your invoice. Due to the high risks of renting vehicles over the weekend, we take an additional rental deposit to ensure that there are sufficient funds available should there be an incident with the vehicle. Debit cards are not accepted for car rental transactions. |
