Important safety-related message from Avis Budget Group

We have been made aware by Volkswagen Group of a potential safety issue with the back seat-belt buckles of the 2018 Volkswagen Polo TSI 1.0 litre.

The safety of our customers is of paramount importance to us. We are in the process of contacting customers who are currently renting or have purchased these vehicles.

The vehicles are safe to operate. This issue relates to the seat-belt buckle for the left rear seat position (as you face the direction of travel). This seat-belt buckle could inadvertently become released in a specific driving situation. This situation might occur when the left (in the direction of travel) rear and middle rear seat positions are both occupied at the same time.

Next steps:

  • Please do not use the middle rear seat position of the vehicle you are renting under any circumstances
  • If you do need to use the middle rear seat, the vehicle needs to be exchanged so please visit your nearest Avis or Budget location or call us on the number on your contract to make suitable arrangements.
  • If you are sure you do not need to use this seat (travelling with 4 passengers or less) you can continue to use the vehicle and return as you had planned